"The first step towards getting somewhere, is to decide that you are not going to stay where you are"

Online Counselling with Compass Rose

Mental health affects everyone, and so it's important that everyone has access to services to promote and support their mental wellbeing. 

Unfortunately, not everyone can commit to face to face counselling and therapy support. This is especially true during this pandemic, but can also be due to time commitments such as changing shift patterns at work, or being a single parent. For some people face to face sessions can feel daunting, and they may not feel comfortable speaking to someone in that way. Cost is sometimes a factor. Whatever the reason, it's important to know that there are other options available, and you don't have to go without support simply because you can't make a session in person.

Online counselling has seen an increase in popularity over the last few years, with more and more people signing up to various platforms. Here at Compass Rose, we've come up with our own bespoke solution to online counselling, which offers you support when you might need it most, and the choice and flexibility of how you receive that support. 


Our online counselling support gives you:

  • daily access to a therapist via email

  • responses within 24 hours

  • a fortnightly one hour session either by telephone, video call or instant messenger

  • Available immediately - no waiting times

The cost of support is £99.62 a month. This works out at just £22.99 a week

"Not until we are lost, do we begin to find ourselves"

Questions about online therapy

How does online counselling and therapy work?

All online counselling options with Compass Rose begin with a free initial consultation to make sure you feel comfortable working with me and to establish what issues you want to work with. If working with me doesn't feel right, or this doesn't feel like the right time or right support for you, there's no pressure to continue. 

After that, online counselling and therapy is a mixture of:


- contact by email. When something is troubling you, when you need some guidance or support, you can email me and I will respond within 24 hours (often much sooner). This can be as frequent as you need it to be, meaning when you need that little bit more support it's there, and on those days when you're feeling okay there's no requirement to check in. You have control over how much support you seek.

- Fortnightly one hour check in sessions via video call such as Zoom or Skype, telephone calls or instant messenger to provide more in depth support. These sessions are scheduled on days and times to suit both of us.

Is my therapist available to contact at any point?

With our online counselling support you can check in with your therapist daily via email if you wish. Responses will come back to you within 24 hours, but I will endeavour to respond as swiftly as possible. Emails sent out of normal working hours (10am to 8pm) may not be picked up until the following day. 

Is online counselling and therapy as effective as face to face counselling or therapy?

Studies have shown that online counselling and therapy can be very effective for helping people deal with a wide variety of issues, however most studies show that it is less effective than face to face counselling and therapy. 

This is mostly down to not having the impact of having someone in front of you providing that human contact, being able to read tone of voice, body language or phrasing in order to fully connect with someone. Think of what it would be like for a friend to tell you by text message that they were proud of you, and then imagine them saying it face to face. The text message is still effective (and has the advantage of being around to re-read when needed) but lacks the full emotional weight of hearing it face to face. 

While it isn't quite as effective as face to face, it is still much more effective than having no support at all. Online counselling and therapy also has the advantage of having more  convenience than face to face sessions for a lot of people, the conversations are mostly available to look back on if you need to recap what was said, and it can provide more frequent support than weekly face to face sessions by being able to check in whenever needed.

How do the costs work?

My goal is to make counselling and therapy as affordable as possible for people, and online counselling helps to reduce the cost barrier by not requiring overhead costs like room hire and travel. 

The cost for online counselling and therapy is £99.62 a month. This works out at £22.99 a week. This is payable at the start of the work together, and if you wish to continue accessing support at the end of the month can just be continued by making another payment. I only accept payment by bank transfer at this time, so there is no subscription model or signing up for anything that you can then forget to cancel and be automatically billed for!

How is your online service different from others?

I work as an integrative and humanistic therapist (you can find our more about what that means here) and that extends to our online support as well. It means I don't work on a one size fits all approach, and the support you receive will be tailored to your own needs. A lot of online counselling is CBT based, which works for some people but not for everyone. At Compass Rose we work with you to find the right balance of support for you, which includes looking at all aspects of your world, and how this impacts on your mental health. 


In practice, that might look like checking in with you after an important event like an interview or social gathering to see how you feel, if that was causing anxiety for you. Or working with you to create techniques or activities that help you to manage stress better. It might be about providing psycho-education to help you understand why you feel the way you do, using neuroscience or attachment theory. It looks at the whole of you and how we work together to create change in your life.

How confidential is it?

Just like face to face counselling and therapy, online counselling and therapy is covered by a contract, which will be sent to you to read over and sign at the start. This is very similar to the face to face contract, and the rules around confidentiality are the same. Everything discussed remains confidential, unless there is a risk of harm to yourself or others, you disclose information about an act of terrorism or I am requested to disclose information by a court of law. 

All correspondence is stored in line with data protection and GDPR regulations, and all contact is done via securely encrypted channels. It is as secure as it can be, and just as confidential as face to face counselling and therapy.

What issues can be worked with in online counselling and therapy?

Online counselling and therapy can be used to work with most of the same issues as face to face counselling and therapy. If you're looking for a list of the types of issues we work with, you'll find more information here

For more information, or to sign up, please get in touch either by:

filling out the contact box below 

dropping me an email at nathan@compassrosecounselling.co.uk

or giving me a call or sending a text to 07437012147

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